Relay is a workflow automation platform designed to support business processes that require both automation and human decision-making. It is commonly used by operations, customer support, and internal teams that manage approvals, handoffs, and multi-step workflows. Relay focuses on making automation flexible enough to adapt to real-world business processes.
The platform allows teams to build workflows that combine automated steps with manual inputs such as approvals or reviews. This makes it especially suitable for processes that cannot be fully automated. Relay integrates with common business tools, enabling workflows to span across systems while maintaining clarity and accountability.
Relay is particularly valuable for teams that need structure without rigidity. By supporting collaboration alongside automation, it helps organisations run processes more reliably while keeping humans in control where it matters.
Aspect | Details |
Primary Purpose | Workflow automation with human steps |
Typical Users | Operations and support teams |
Automation Style | Hybrid (automated + manual) |
Approval Handling | Built-in |
Workflow Visibility | High |
Combines automated actions with human approvals and reviews.
Shows workflow progress and ownership at each step.
Connects workflows across commonly used business applications.
Handles decision points and exceptions cleanly.
Supports workflows that change or require judgement.
